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Provident is a leading provider of sustainable solutions to the high-rise residential and commercial building industry. Provident’s key service lines include LEED and sustainability consulting, energy modeling, commissioning, submetering, and monitoring of energy management systems; with a strong focus on the high-rise residential sector.

Customer Service Representative

Posted: January 07, 2019

We are currently seeking an energetic individual looking to take on the position of Customer Service Representative.

The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Senior Customer Service Representative. The Customer Service Representative ensures all goals, objectives, and agreed upon levels of service are met.

Key Responsibilities

  • Handling customer inquiries – verbally and written.

  • Resolve customer complaints ensuring policies and procedures are followed.

  • Move In/Out Service Orders.

  • Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.

  • Record in a clear and concise manner all customer service activities / comments and contact information on customers account.

  • Assist with New Services, Signed Customer Agreements and Security Deposit requests.

  • Ensure all Provident policies and procedures are followed.

  • Provide a high level of customer service in a professional and courteous environment.

  • Provide initiative and ideas on the improvement of work processes.

  • Any and all other duties as assigned to meet Company objectives.

Skills and Abilities

  • Must be proficient in MS Office.

  • Ability to deliver exceptional customer service in a fast paced and changing environment.

  • Strong written and oral communication skills.

  • Self-motivated, well organized and the ability to learn quickly.

  • Excellent interpersonal skills with experience making a high volume of collection calls.

  • Energetic team player.

  • Education: Post-secondary diploma or degree.

  • Experience:

  • o Two (2) years’ work experience for a utility provider.

  • o Two (2) years’ work experience in Customer Service.

How to Apply

If you are interested in exploring this challenging and rewarding career opportunity, please forward your resume to: hr@cricketenergy.com

We thank all applicants, however, only those selected for an interview will be contacted.

Control Center Operator

Posted: January 07, 2018

Key Responsibilities

  • Monitor Building Automation Systems in our Client buildings from our Control Center

  • Operation of HVAC Systems and response to Critical Alarms

  • Data Entry, Running Reports, and Computer Maintenance

  • Support our Customers by providing telephone and computer assistance

  • Shift Work (Evenings, Nights and Weekends)

Skills and Abilities

  • Basic knowledge of HVAC System components such as Air Handlers, Boilers, Chillers, and Variable Frequency Drives

  • Problem solving, organizational and time management skills required

  • Excellent communications skills, both verbal and written

  • Excellent Customer Service skills

How to Apply

If you are a dynamic individual with a passion for sustainability and innovative design, please send a CV and cover letter to: careers@pemi.com in Word or PDF format. Please include the targeted position in the email subject line. No phone calls or faxes, please.