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Customer Service Agreement
Provident Billing Department hours are from 9:00 a.m. to 4:30 p.m. Monday to Friday, excluding holidays. Please call us at 416.736.0630, extension 2.
Payment must reach the office of Provident by the due date to avoid penalty charges. Please allow adequate time (can take up to 3 business days) for your payment to reach us prior to the due date. If your payment is not received by the due date on the front of your statement, a late payment charge will be applied to your past due balance. Please give past due accounts your immediate attention, as failure to do so may result in legal action, including a Lien on your suite or disconnection of service.
The balance shown on your statement is payable in full by the due date shown on the front of the statement. Payments can be made by:
Cheque, which are payable to PROVIDENT and mailed to:
20 Floral Parkway
Most financial institutions, including automatic banking machines, internet and telephone banking services (Please note that the payment must reach the office of Provident on the due date or late penalties may apply)
Using the Pre-Authorized Chequing Plan – see form above for set up.
Credit card payment option through Paymentus Corporation, a third party automated payment service (we accept MasterCard and Visa)
Click here for more information or to make a payment.
Termination of Service
Please contact Provident Energy at least 30 days in advance of your closing or move out date to get more information on what is required to close your account. Please make sure all requirements are met in order to avoid being held responsible for any additional utility charges.
Please contact Provident Energy at least 30 days in advance of your closing or move in date to get more information on what is required to open your account. Please make sure all requirements are met in order to ensure accurate billing.
Going on vacation?
If you are going to be away for an extended period, please notify our Billing Department and make arrangements to pre-pay your account and avoid late payment charges and/or legal action.
Pay by credit card.
To pay by credit card please click on the Paymentus link or call 1.855.288.5237.