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Customer Service Agreement
Provident Billing Department hours are from 9:00 a.m. to 4:30 p.m. Monday to Friday, excluding holidays. Please call us at 416.736.0630, extension 2.
Payment must reach the office of Provident by the due date to avoid penalty charges. Please allow adequate time (can take up to 3 business days) for your payment to reach us prior to the due date. If your payment is not received by the due date on the front of your statement, a late payment charge will be applied to your past due balance. Please give past due accounts your immediate attention, as failure to do so may result in legal action, including a Lien on your suite or disconnection of service.
The balance shown on your statement is payable in full by the due date shown on the front of the statement. Payments can be made by:
Cheque, which are payable to PROVIDENT and mailed to:
20 Floral Parkway
Most financial institutions, including automatic banking machines, internet and telephone banking services (Please note that the payment must reach the office of Provident on the due date or late penalties may apply)
Using the Pre-Authorized Chequing Plan – see form above for set up.
Credit card payment option through Paymentus Corporation, a third party automated payment service (we accept MasterCard and Visa)
Click here for more information or to make a payment.
Termination of Service
Termination of Service: If you are selling your suite, please contact our Billing Department at 416.736.0630 extension 2, at least five days before you move to make arrangements for a final meter reading. A link to the Move-Out/Disconnection form for suite owners can be found above.
For tenants moving in or out please contact our billing department by calling 416.736.0630, extension 2.
Customers may be held responsible for all electricity used until notice of move is received and the account is finalized.
Going on vacation?
If you are going to be away for an extended period, please notify our Billing Department and make arrangements to pre-pay your account and avoid late payment charges and/or legal action.
Pay by credit card.
To pay by credit card please click on the Paymentus link or call 1.855.288.5237.