Metering Customer Service

To view your e-bill, please click here.

To view your consumption, please click here.

For Frequently Asked Questions (FAQ) about Metering,
please click here.

You can also jump to the following FAQ sections…

Section 1: Payment & Invoices
Section 2: Moving In & Moving Out
Section 3: Information about Sub-metering
Section 4: Fees, Charges, & Taxes

Here is a list of forms that you may need:

• Pre-Authorized Funds Transfer Form (PAFT File), please Click here.
• Move-In Form, please Click Here.
• Move-Out Form, please Click Here.

For in-suite energy conservation tips, please Click Here.
For an appliance consumption chart, please Click Here.

General Information

Office Hours: Provident Energy Management Billing Department hours are from 9:00 a.m. to 4:30 p.m. Monday to Friday, excluding holidays. Please call us at 416-736-0630, extension 2.

Due Date: Payments must reach the office of Provident Energy Management by the due date to avoid penalty charges. If your payment is not received by the due date on the front of this statement, a late payment charge will be applied to your past due balance.

Past Due Notices will be mailed to the Owners of the suites as well as Tenants, if applicable, within four days of an account not being paid by the due date.

Please give past due accounts your immediate attention, as failure to do so will result in legal action, including a Lien on your suite.

Bill Payment: The balance shown on your statement is payable in full by the due date shown on the front of the statement. Payments can be made by:

• Cheque, which are payable to PROVIDENT ENERGY MANAGEMENT INC. and mailed to:
  
  

  100 Supertest Road,
  Toronto, Ontario,
  M3J 2M2.

  
  

• Most financial institutions, including Automatic Banking Machines, Internet and Telephone Banking Services. Please note that the payment must reach the office of Provident Energy Management on the due date or late penalties may apply.

• Using the Pre-Authorized Chequing Plan – see form above for set up.

Termination of Service: If you are selling your suite, please contact our Billing Department at 416-736-0630 at least five days before you move to make arrangements for a final meter reading. A link to the Move-Out/Disconnection form for suite owners can be found above.

For tenants moving in or out please contact our billing department by calling 416-736-0630.

Customers may be held responsible for all electricity used until notice of move is received and the account is finalized.

Going on Vacation?: If you are going to be away for an extended period, please notify our Billing Department and make arrangements to pre-pay your account and avoid late payment charges and/or legal action.