Alarm Notification

The key to Customer Satisfaction is ensuring that no resident ever wakes up to a cold shower, or a lack of heat or cooling in their Suite. This is the whole basis for monitoring the Building Plant. In these situations, Provident will take whatever steps are necessary to bring Critical Systems back online as quickly as possible. Our first step is to contact the building immediately, regardless of the time of day. Provident will even take measures to bring equipment on-line using our own resources should Provident or your Staff be unable to contact your contractor of choice.

Energy Management System monitoring works in two modes:

Maintenance Required - where mode Alarms are sent to our Monitoring Station for further Action, Logging and Archiving.

Scenarios where these alarms would occur include:

• A component of the Building Plant that is not operating correctly, but does not affect comfort or operation of the system as a whole. (Example: 1 of 3 Boilers is ‘down’, or 1 of 2 main pumps are ‘down’)
• A failure of Non-Critical Systems. If a fan stops working at 3 A.M. there is little point of waking up the on-site staff to fix a problem that can wait until the morning.

Your facility is notified of Maintenance Required Alarms during normal office hours so that you may schedule and plan repairs in the most cost effective manner.

Critical Failure - where mode Alarms are sent directly to one of our Staff for immediate Action and Resolution. The System is configured so that our Staff are alerted every 5 minutes until we have your authority to de-activate the Critical Alarm.

Scenarios where these alarms would occur include:

• A failure of a System that would affect the comfort of the Building as a whole. For example:
  Heating System
  Cooling System
  Hot Water System
  Specific Life Safety Systems such as CO, CH4, Flood, Sump, Sanitary System...
  
• Temporary Critical List - systems that Property Management wants to monitor to solve a specific problem, for example vandalism of equipment, isolation of noise problems, return from long term power outages ...

Your facility is notified of Critical Failure Alarms immediately – 24 hours a day, 7 days a week.