Possible Canada Post Disruption of Service

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During this challenging time surrounding COVID-19, we are taking proactive steps to help to ensure the health and well-being of our people, while continuing to service our customers.

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COVID-19 Energy Assistance Program (CEAP) - If you’re having difficulty paying your bill due to COVID-19, you may be eligible to receive a one-time credit.

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Customer Service

Possible Canada Post Disruption of Service

more information

Forms

  • Pre-Authorized
    Payment Form

  • Customer Service Agreement

  • Move-Out
    Form

  • Move-In
    Form

  • Landlord Agreement
    Form

  • In-Suite Energy
     Conservation Tips

  • Appliance
    Consumption Chart

  • Conditions of Service
    (Electricity)

  • Conditions of Service
    (Other Utilities)

General Information

  • Office Hours

    Provident Billing Department hours are from 9:00 a.m. to 4:30 p.m. Monday to Friday, excluding holidays. Please call us at 416.736.0630, extension 2, or toll free at 1.866.840.2720.

  • Due Date

    Payment must reach the office of Provident by the due date to avoid penalty charges. Please allow adequate time (can take up to 3 business days) for your payment to reach us prior to the due date. If your payment is not received by the due date on the front of your statement, a late payment charge will be applied to your past due balance. Please give past due accounts your immediate attention, as failure to do so may result in legal action, including a Lien on your suite or disconnection of service.

  • Bill Payment

    The balance shown on your statement is payable in full by the due date shown on the front of the statement. Payments can be made by:

    Cheque, which are payable to PROVIDENT and mailed to:

    20 Floral Parkway
    Concord, ON,
    L4K 4R1

    Most financial institutions, including automatic banking machines, internet and telephone banking services (Please note that the payment must reach the office of Provident on the due date or late penalties may apply)

    Using the Pre-Authorized Chequing Plan – see form above for set up.

    Credit card payment option through Paymentus Corporation, a third party automated payment service (we accept MasterCard and Visa)

    Click here for more information or to make a payment.

  • Termination of Service

    Please contact Provident Energy at least 30 days in advance of your closing or move out date to get more information on what is required to close your account. Please make sure all requirements are met in order to avoid being held responsible for any additional utility charges.

    New Service

    Please contact Provident Energy at least 30 days in advance of your closing or move in date to get more information on what is required to open your account. Please make sure all requirements are met in order to ensure accurate billing.

  • Have you signed up for e-billing yet?

    Instead of paper invoices, you can now receive and view your bill on-line.

    To register, please click here or call us at 416.736.0630 extension 2 for assistance.

  • Going on vacation?

    If you are going to be away for an extended period, please notify our Billing Department and make arrangements to pre-pay your account and avoid late payment charges and/or legal action.

  • Pay by credit card.

    To pay by credit card please click on the Paymentus link or call 1.855.288.5237.